FORMAL CHANNEL

Complaints Book

Use this form to file a formal complaint or claim with Belo Partners. Please complete all fields so we can review your request and respond through the appropriate channel.

Before you submit

Make sure the information matches the supporting documents you have available. The form will be treated as a formal record and routed through our contact workflow.

All fields in the form are required.
The document type, purchase, and complaint dates help us validate the record.
You can use this channel for both complaints and claims.
We will review the request and contact you using the email provided.

1. Purpose

This Complaints Book is intended to receive and process formal complaints and claims submitted by customers, prospects, or users of Belo Partners.

The information provided will be used to review the case and manage the corresponding response.

2. Information collected

The form collects identity, contact, purchase, location, and complaint details required to register the request properly.

This includes the document type, document number, order or receipt reference, department, district, address, email, product or service description, amount, complaint date, and the detail of the issue.

3. Use of the information

Belo Partners will use the information solely to manage the complaint or claim, contact the interested party, and support the internal review process.

The record may also be retained for compliance and traceability purposes.

4. Contact and follow-up

Please provide accurate and complete details to avoid delays in processing.

Once the form is submitted, our team will review the record and follow up through the contact details provided.

Complaints Book

Submit your complaint or claim